Orders are shipped using a tracked delivery service with signature required upon receipt.
Customers are responsible for any import duties, tariffs, VATs and any other fees associated with the order, even if any shipments are refused upon delivery. Kindly check with your local customs office for applicable fees.
If you wish to cancel or modify your order, please email firstname.lastname@example.org as soon as possible. We will make every effort to accommodate your request. However, once an order has been shipped, we are unable to make any changes.
We offer a 14-day exchange or return period from the day you receive your order. In order for the item to be eligible for exchange or return, it must be in its original packaging, with all tags attached, unused and in the same condition that you received it in. Damaged or altered goods, due to customer handling will not be accepted. Customers are responsible for the exchange or return shipment of the product. All purchases are final for sale items.
Please note that all donations made from your purchases are non-refundable. Should you wish to return a product, you will be charged for the corresponding donation that you made from the purchase.
Eligible items can be exchanged for an item from the same brand of equal or lesser value, subject to product availability. Please read our exchange and returns policy here or email email@example.com for further details.
Aqua dos Açores is an olfactory travel diary. It's a sensorial tale of one of the most beautiful places in the world, where history, nature, colours and fragrances merge into an indissoluble whole.
The Açores region of Portugal suffered much devastation after a major volcano eruption. Aqua dos Açores founder, Cinzia Caiazzo, along with her husband, are committed to bringing back vine cultivation in the region and use only native vine varieties for Aqua dos Açores products.