Michi products are not eligible for exchange at this time. Returns are accepted within 14 days from when you receive your order. For an item to be eligible for return, it must be in its original packaging, with all tags attached. The product must not have been worn, washed, used or altered in any manner. It must be in the same condition that you received it in. Customers are responsible for the return shipment of the product.
Damaged or altered products, due to customer handling will not be accepted. Any product returned missing original hang tags; in dirty, worn or poor condition; or without any Return Authorisation cannot be refunded. It is then up to the customer to arrange shipping if they would like the item sent back to them.
Please note that all corresponding donations made from your purchases are non-refundable. Should you wish to return a product, you will be charged for the corresponding donation that you made from the purchase.
If you would like to return a product, please email firstname.lastname@example.org, with your order #, within 14 days from the date you receive your order, so you can be issued a Return Authorisation. Please follow return instructions and do not send back without receiving shipping instructions.